You can contact us on firstname.lastname@example.org
We're also on Instagram/Twitter/Tiktok: @praxisstvdio
We're based in Santiago de Compostela, Galicia (Europe). We're freelancers, so this is how we pay for bills and rent. You know, it's hard out there.
Are your products handmade?
Yes, almost all of them. Enamel pins need to be manufactured by third party companies that are the ones with the equipment to be able to work with metal.
Can i combine shipments?
Yes, shipments with the same address wil be combined
Can I cancel an order?
Yes, you can cancel an order within the next 24 hours after your purchase. You can't cancel an order if it has already been sent, but you can return it once it arrives to you.
Can i return/exchange an item?
Yes, you can return an item within the next 10 days after it arrives to you by contacting us, and we will provide you with the return address. Once the item arrives to us, it will take 1-2 business days to give you the refund and 3-4 to appear on your bank account. For exchanges, we will send a replacement right after the first item arrives to our place.
Can i send back items for repair?
Yes, items can be send back for repair
How many handling/creating days will be necessary before my order ships?
Depends mainly on the quantity ordered. Badges, stickers, patches and prints are usually ready to ship in 1-2 business days, while pins, flags or apparel can take around 4-5 days. Sometimes we can run out of stock and we'll need some extra days to complete the order, so if you're on a hurry remember to contact us first!
Where is my order?
Shipping can take up to 5-7 days for Spain, 10-12 for european countries, 12-15 for USA and 19-28 to Australia, Southern America, Asia and Africa. Standard shipping doesn't include a tracking, so if you need a tracking code, be sure to pick the certified shipping.
You have another question? Send us a message! We will answer within 24 hours.
Where we work, where we live